Frequently Asked Questions


Tuchange is an easy self-serve fundraising platform that enables you to create a cause online so you can reach out for support from people anywhere and everywhere. The causes can range from medical, educational or donations for children’s homes, weddings, funerals. We allow the cause owner to sign up to the system and register for a cause which is verified and approved by an Administrator. It’s a convenient way and inspires creativity in potential fundraisers and puts donors in a giving spirit.

Tuchange allows you to raise funds for a cause/project by asking a large number of people to donate small amounts of money. Donors can pay for the cause using the various available payment options both online and off-line. These are: Visa, Mastercard, M-Pesa, Airtel Money and JamboPay Wallet

More often than not, donors are people you already know: family, friends, coworkers, and friends of your friends. Sometimes however, someone will stumble on your project and contribute, but most of your money will come from people who already know you in some way.

The causes can range from medical (hospital bills, mortuary bills), funeral/memorial fundraising, weddings, education, calamities (drought, famine, floods) We accept causes that are not in violation of our terms and conditions.

Anyone with the need for the Tuchange platform can create a cause. Anyone with a need.

For Contributors/Donors: You can make a contribution to the cause/project of your choice. Please note that normal Mobile Network Operator tariff charges apply for Mobile Money transactions and Bank charges apply for card payment.

For Project Owners: It doesn’t cost anything to join and start a cause.

While it's free to create and share your online fundraising campaign, Tuchange will deduct a 4% fee for each card donation (Visa, Master Card) and 3.5% for each Mobile Money Payment donation (M-Pesa, Airtel Money) that you receive. Since our fee is deducted automatically, you'll never need to worry about being billed or owing us any money.

When the cause has been approved by the Admin, the transaction fee is 3% for card payments and 1.5% for Mobile Money. (Beware of other services that claim to be 100% Free - they'll actually charge your contributors/donors instead.)

Yes. We check to see that your cause has all the important details your prospective funders/donors need to know before we give you the green light to start the cause. We don't allow certain types of projects, for example, adult entertainment, gambling, and political fundraisers, Personal Business Projects.

For these kind of projects, kindly get in touch with us on info@tuchange.com for more information Kindly don't apply if you fall under those categories.

Anyone can promote a cause/fundraiser through social media.

You will see several icons each icon represents the following social media network: Facebook, Twitter, and, Google+ Click the icon you want to promote the cause through and follow the prompts.

For example, the first icon, the dark blue square with a lower case f, represents Facebook. Click the icon and follow the prompts. This will post the project on your Facebook page.

Email your family and friends ask them to not only contribute but to spread the word about your cause. Anyone, not just project owners, can promote a project through social media.

Remember to promote a cause, do it often and do it early. It's a busy world out there and sending a couple of messages about your project may not cut it. Tell as many people as you can about your project and tell them often! Tell your closest supporters, even before you launch your project, and have them prepare to give on the first day!